FAQ

Questions,
answered.

MOQ, payment, grading, warranty, shipping — the common questions about wholesale and buyback, answered in one place. Can't find yours? Ask directly and hear back within 2 hours.

01Wholesale & Orders

Is there a minimum order quantity (MOQ)?

No hard MOQ across the board. Minimums vary by model, batch and grade — send us the model, quantity and destination and we'll confirm against the current price list.

Wholesale pricing is tiered: −2% at 10+ units, −4% at 50+, 200+ by negotiation.

How do I request a quote or place an order?

Use the "Get a quote" form, WhatsApp +852 6941 6995, or the contact form — just include model, quantity and destination.

Bulk orders receive a formal quotation within 24 hours; quotes are valid for 3 days.

What payment methods do you accept?

T/T wire transfer: 30% deposit, balance before dispatch; L/C accepted for large orders; USD / HKD settlement.

We do not offer online payment — final terms are stated on each quotation.

Are the prices on the website live?

Prices track the market and update daily; the site shows indicative wholesale prices for the day.

Final pricing, quantities and allocation are confirmed per order by our sales team.

02Grading & QC

How are devices graded?

Five grades, S / A / B / C / D, assigned per unit based on scratches, repair history, battery health and function tests: S like-new (battery ≥95%), A (no screen scratches, battery ≥85%), B, C, and D defective units priced as repair stock.

See the grading table on the Wholesale page.

What's the difference between Grade A and Grade B?

Grade A: light signs of use, no screen scratches, never repaired, battery health ≥85% — roughly 82–92% of new price. Grade B: light scratches on frame or back, intact screen, fully functional — 70–80%.

Every unit ships with a test report and photos: anything visible in the photos is stated on the report; if it isn't stated, you can return it.

Is every device tested before dispatch?

Yes. Every unit is tested item by item — screen, battery health, camera, Face ID / Touch ID, water-damage indicator, signal, Wi-Fi, Bluetooth and speaker.

The test report, full photo set and serial number travel with each unit and are traceable to intake batches.

Can I inspect the devices before buying?

Our Kwun Tong office in Hong Kong welcomes scheduled visits (one day in advance); video inspection is available for bulk orders; serial numbers allow verification against intake batches and test records.

03Warranty & After-sales

Is there a warranty?

Yes. Replacement within 7 days (replacement only, no refund) and a 30-day warranty against non-human faults.

What does the warranty cover?

Covered: functional faults not caused by the buyer, and units that don't match the test report.

Not covered: water damage after delivery, unauthorised repairs, and physical damage (drops, crushing, cracked screens).

Issues reported within 24 hours of delivery are prioritised.

What if there's a problem on arrival?

Message your account contact on WhatsApp or WeChat with the order number and photos or video. Verified cases are handled by replacement within 7 days or warranty service within 30 days.

04Sell to us

What devices do you buy?

iPhone only: all generations, capacities and grades, plus Apple service-pack units and repair/parts units. We also take trade-in returns, warranty returns and slow-moving store stock in bulk.

Non-iPhone devices are not accepted.

How is the buyback price calculated?

Buyback price = launch price × age depreciation × capacity factor × grade factor × function factor. The formula is fully open — you're welcome to compare our quote with anyone else's.

How fast is settlement when selling to you?

Individuals are paid the same day after inspection; store batches settle within 24 hours of warehouse inspection; corporate accounts follow contract terms.

Settlement is same-day once verified, invoices available.

05Shipping & Delivery

What shipping methods do you use? Do you ship internationally?

We ship worldwide: daily air consolidation from Hong Kong, sea freight for pallets and full containers; you may also use your own forwarder — customs documents and HS codes are prepared by us at no charge.

Default terms are FOB Hong Kong; CIF / DDP on request, confirmed per order.

How does local handover work in Hong Kong?

Face-to-face at our Kwun Tong office, or delivery to our Hong Kong warehouse; on-site collection can be arranged for bulk goods.

Is data on traded-in devices handled securely?

All traded-in devices undergo multi-pass data wiping, recorded on video, with wipe logs available; corporate clients can sign NDAs and receive destruction certificates for asset write-off.

06About us

Who are you? How do I verify you're a legitimate company?

WORLD MOBILE WHOLESALE LIMITED, based in Kwun Tong, Kowloon, Hong Kong since 2014. We wholesale second-hand iPhones and Apple service-pack units only — never refurbished.

Hong Kong registered, BR No. 76924987. Office visits welcome by appointment.

Can't find your answer?

Ask directly — we reply within 2 hours.

Contact us